Circuit Cities are rip-offs! I bought a TV through Circuit City and I bought the extended warranty version though Circuit City giving me a 2 year extension of the original warranty. Well then guess what happened? Circuit City went out of business in my area. How can they sell extended warranties and know they are filing bankruptcy? I tried to get the money back for the extended warranty. I sent in complaint letters to the headquarters, they have never been answered. I even sent in e-mails to the website. Itís hard to do that now though because they filed bankruptcy!
I tried to contact the court that was handling the bankruptcy about what to do if you got scammed by Circuit City. They told me to contact Circuit City directly. How can you when they are under bankruptcy protection and donít have to give anyone any money back. There has to be something that consumers can do when we they are scammed by a company that files for bankruptcy. I mean isnít there any protection for us consumers. I can see other companies that they owe money to being scammed (cost of doing business) but why us consumers?
So I have a TV that is junk and no warranty! I even tried calling the manufacturer of the TV and they said they could not help me. I had to call Circuit City directly. Sure thing! I will get right on that.
Are all circuit cities closed? I donít know of any near me that are still open. What would you do? I am ready to just go buy another TV from a company that I know will stay in business.
Anyone else fall into this scam? What can I do? Is there any business that can help me? Is it even worth it?
OMG this happened to me too! I was so upset when Circuit City Screwed me. I do not blame the sales associates because I know they are driven to sell extended warranties. What is interesting is that it was also a television that the burned me with. I wanted to by a modest TV but the salesman kept pushing me in to buying a larger TV. I told him I did not need one that big but he insisted that it would be well worth my money. This is when he told me about this glorious extended warranty and claimed that the warranty would help my TV last forever. He went on and on about the perks. This is when I gave in and got ripped off.
I think that the upper level management knew that they were going to go bankrupt and they pushed the salesmen in to talking the warranties up. What makes me think this is a scam that was ran by the management at Circuit City is that they had to ring up the warranty separately. They claimed having a separate receipt made it easier. Now I can not say how the used upselling warranties to benefit them but I know that they somehow were making money off of this. I have a feeling that they were able to make money off of the extended warranty knowing that they would never have to make good on all the grandiose promises. Did they make you all those promises about the warranty too?
Now I have a broken TV that cost me too much to start with and no way to get it fixed. Sure I could pay another arm and a leg but I am not willing to do that. I got the same run around as you. I sent complaint letters to every one I could think up both at Circuit City and to other consumer organizations. I filed many consumer complaints as well. Each time I got the same result. Nothing! I would either be completely ignored or I would be told, "We can not help you, try calling (fill in the blank)."
It is not like there Bankruptcy was a total shock so why did Circuit City keep selling these even though they knew they would never deliver? To me that makes them a scam, a scheme, a rip off, and a bunch of jerks. I think they suck and I loath them! There is a Circuit City here that is still open but I would rather have all of my teeth pulled out by a drunken elephant than set foot in that store. What makes it worse is that they won. I thought perhaps it was just me but after reading your post I am beginning to see how massive this scam was. But nothing we do is working and they got away with it.
I don't think there is anything that you can do. They are gone, and another company bought their name and now sells online. The new online company does NOT have to honor the warranties, as they did not sell them to you. If you have problems with the items you bought, hopefully it happens within the 1st year for you are covered by the manufactures warranty.