I joined Netflix just to watch the "watch it instantly" movies, documentaries and TV shows. At first they were pretty good and the speeds were decent. But lately the download speeds are horrible! It's getting to the point where we watch a minute of a movie or a show and it stops for five minutes to load. I know we have all had snows but would this cause the speeds to slow down? I don't know who to contact. My internet isn't that slow because my computer works great. I think Netflix has just sold more than they can deliver. I'm contacting them tomorrow to either get it fixed or get it cancelled!
I have been experiencing a lot of horrible download times for the instant watch videos as well. I end up having the movie have to stop many times in a 45 min episode of Eureka. I have no idea why either. I pinged my modem and my speeds are good. It totally sucks to keep getting interrupted at the worst times. Commercial breaks are one thing, but getting stopped right in the middle of a sentence is another. I have read articles where people were wondering if Netflix throttles its users. Some people seems to think it does, and others say it is due to your ISP provider throttling you, especially cable. I wonder if I got broadband, if it would be any better. It sucks, but for ten bucks a month I can not really complain that much about it.
I was wondering if I would get better speeds if I were to pay more money. Still, I don't know why the speeds are so bad. Everything was fine for me until about two weeks ago. I was wondering if anyone else is having problems the way we are. Do you use cable or broadband? Anyone have any secrets of how to get Netflix instant download movies to stream without the interruption due to the connection slowed down message?
One other thing that this could be is some kind of issues due to system maintenance. I know they take servers down and do other kinds of maintenance from time to time and that can slow them down and cause glitches. Of course I have never seen them do a mass mailing about this, does anyone else get messages from Netflix about technical status? The only reason I was aware of technical problems on their end was because I called them.
Klicker, I was having those same terrible download speeds last week, around the time you were saying you were having an issue. Three days ago it started getting better, by last night I only got interrupted once while watching an instant movie. Have you seen any improvement in yours? I was wondering if there is a place where we can go to read Netflix press releases, or updates about technical issues. It seems like it sucks for a couple weeks, and then it is good. I know there is a pattern here. If only I could figure out the pattern so I could get better service.
I've been having a terrible time with mine. I thought it was because I was having trouble with my ISP but after seeing the rest of the complaints, I see it's not just me. I have been having trouble with certain movies too. It seems that some of them are consistently having difficulty. My internet speed is acceptable when I'm using my computer so I was hoping it wasn't my internet. My ISP is such a pain to get to come out to find out if something is wrong it's not funny. I have the inside wiring plan too so they don't have to charge me but every time I call they tell me it's going to cost me to get them to come out and take a look. I don't think there is a phone number for Netflix. The only way I've ever been able to get in touch with them is by email and then most often I get an automated response. Maybe if we all started to email in daily, they would do something about it. Since they are doing everything they can to get everyone to do instant downloads instead of DVDs by mail you would think they would upgrade their servers or what ever is causing the problem. It is in the evening too when the majority of people are home from work so they are going to have to work on speeds. They better shape up or they may lose business.
Some of a slowing in speed could be due to your connection, as well. If you are on cable or DSL internet, then when others get online in your area, it will affect your speed. If you notice a speed difference primarily after people get home from work or school, then that could be the issue.
There is really no proof that Netflix throttles speed. I have Time Warner Cable, and 2 nights ago I could access every site BUT Netflix. I wonder if Time Warner Cable was the one who blocked Netflix that night, and if Time Warner Cable is who throttles me. No proof either way, but when Netflix is the only way you watch TV and movies, it sucks when it goes down like that.